Send Us a Message
To help us deal with your query in the best possible way, please choose an option below.
Our consumer experience team are at your service for information and assistance, whether it's related to our online shop or any other inquires.
Please note, our customer experience team is currently only able to offer service in English. Please let us know your query and we will try our best to help. Before you submit your questions you may want to read Quick Help below - your answer might already be there after all!
+ Quick Help
If you are not satisfied with your purchase, please follow the return instructions here.
Products bought online from ASICS, ASICS Outlet and Onitsuka Tiger can be returned within 30 days from the day that you picked up the order, provided it is in its original condition. Get 90-Day trial period on your ASICS products as OneASICS member, more detail here .
Please estimate about 15 working days from the time you have sent the items to us until you receive the money back to your card/bank account. If there are problem. Please contact your credit card issuer, bank, Klarna or Paypal.
Your return will be processed when it arrives back at our warehouse. Please note that return parcels are processed in the order that they are received. You can also track your return order at 'My Account'.
You will receive a refund for the items you have returned, to the original payment method used. If you have any further questions regarding your refund, please submit a further query via the form on this page. Please have your order number and your contact information on hand.
Order and Delivery
Once your order has been dispatched, an email will be sent to the email address provided when placing the order notifying you that your order is on the way. You can click on the tracking number provided to track your order. You can also log in to My Account to view the status of your order or your order history. If you do not have an account or are a new customer, you can create your account. Once your order is dispatched from our warehouse, you can also use the tracking number (Item ID) that you received in an email from us to track the progress of your parcel.
We have free standard delivery policy for all purchases in ASICS and Onitsuka Tiger.
By choosing Standard Delivery option your order will be delivered withing 3 - 5 business days.
With Express Delivery option your order will be delivered within 1-2 busniess days.
If you are requesting a delivery to a remote location, delivery times may be longer.Shipping information is available here.
We don’t deliver or handle returns at our stores currently.
We are experiencing high contact volumes, and waiting times may be longer than usual. Thank you for your patience.
Please note, our customer experience team is currently only able to offer service in English. Please let us know your query and we will try our best to help.
Mondays - Fridays
9 AM - 1 PM CET
Contact Information for other regions, click here.
Please note that due to public holidays our customer service agents will not be able to answer your calls on the dates below:
10/4, 11/4, 13/4, 01/05, 01/06, 24/06, 15/08, 11/09, 12/10, 01/11, 06/12, 08/12, 25/12, 26/12