Product Claim Information

Product Claims

We stand behind our products and are happy to assist if you have any questions about the quality or performance of our gear.

All our products undergo a strict inspection at the production stage. ASICS provides a legal guarantee, which applies to new products before use, if they present any lack of conformity from the delivery date (e.g., a manufacturing issue). df

  • producten die ergens anders dan in onze officiële ASICS online winkel zijn gekocht
  • problemen als gevolg van een verkeerde pasvorm of verkeerd gebruik, bijvoorbeeld het gebruik van hardloopschoenen voor werk of andere soorten training
  • normale slijtage of accidentele schade, bv. een hapering of struikeling, of wijziging van het product, bv. verwijderen of toevoegen van onderdelen om de pasvorm te veranderen; of nalatigheid, bv. blootstelling aan extreme temperaturen, chemicaliën, contact met scherpe voorwerpen, enz.
  • alteration to the product, e.g. removing or adding parts to change the fit; or negligence, e.g. exposure to extreme temperature, chemicals, contact with sharp objects, etc.

Your Contact Information

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Tell Us About Your Purchase
What kind of surfaces/terrain has it been used on?
Show us what is wrong! Upload photo(s) of your product
Please include a maximum of 4 images of sizing tag, defective area, and rubber out sole (from heel to toe), and photo of receipt if available. Images must be JPG or PNG format, with a maximum file size of 1.5 MB. Filename cannot contain special characters; for example: (*)&$?!.
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Click this link to browse our website for select styles and their style numbers. This link will open a new page so that you do
not lose the information entered on this claim. https://outlet.asics.com/nl/en-nl/