Returns

Bring your items to any ASICS store or ASICS outlet store* near you for easy, free returns.

Please bring the original proof of purchase - order confirmation email, order number, email, or receipt. If the return is accepted, ASICS will refund the original payment source. If the items were shipped to you, please note that shipping is not refundable. To find your closest store, use our store locator link below.

ASICS

ASICS Outlet

*Please note that ASICS does not accept return merchandise obtained from a retailer other than ASICS and www.asics.com. To return products purchased at another store or website, including authorized ASICS retailers, please return the product to the retail location where it was purchased or by another process provided by that retailer or seller.

How to return your purchase

You can return your online order for 30 days from the date you receive it, provided the goods are in their original condition. Please make sure that:

• All tags/labels are still attached to the product
• The material is unworn, unwashed, and unaltered
• The product is in its original packaging
 

1. Create and print your prepaid return label by clicking the button below :

ASICS

ASICS Outlet


2. Seal the package well and stick the prepaid return label (with the barcode) on the outside.

• If you are returning multiple orders please send each order back in a separate box with the relevant return label.
• If you have received a single order in multiple parcels, you have the option to return them individually or combine them for return.

3. Drop off your return at your nearest DPD collection point for the mainland of Portugal. For Madeira and Azores, please contact our Consumer Experience team to request a Home Collection and we will be happy to assist you - contact us.

4. After the parcel is on its way back to us, we should receive it within 15 working days. You will then receive a confirmation e-mail once the return has been processed and your refund is being issued - this can take another 3-5 days. The refund will be made to the same payment method used for the purchase, and the amount will include the cost of the product and any VAT.