Returns

How to return your purchase

You can return your online order for 30 days from the date you receive it, provided the goods are in their original condition. Please make sure that:

• All tags/labels are still attached to the product
• The material is unworn, unwashed, and unaltered
• The product is in its original packaging

1. Create and print your prepaid return label by clicking the button below :

ASICS

ASICS Outlet


2.Sign each of the shipping invoices where it says ''signature''.

3. Place 1 copy of the shipping invoice in your package, together with the items you wish to return.

4. Seal the package well and stick the return label (with the barcode) on the outside. If you are returning multiple orders please send each order back in a separate box with the relevant return label.

5. Take the return package and the remaining 2 copies of the shipping invoice to your nearest UPS drop-off location. You can also call UPS to schedule a collection, click here. 

6. After the parcel is on its way back to us, we should receive it within 15 working days. You will then receive a confirmation e-mail once the return has been processed and your refund is being issued - this can take another 3-5 days. The refund will be made to the same payment method used for the purchase, and the amount will include the cost of the product and any VAT.