Frequently Asked Questions

Learn more about ASICS products and payment methods. Plus, see our size guides and returns policy.

PRODUCTS
What is the right shoe to start road running?
What is the right shoe for experienced road runners?
What is the right shoe for elite road runners?
What is pronation?
How will my ASICS shoes wear down?
How do I clean running shoes?
Why do we use RFID technology in some of our products?

PAYMENT
How can I pay?
What payment methods do ASICS accept?
Is my credit card secure?

RETURNS
FAQ on Returns

PRODUCTS

What is the right shoe to start road running?
Depending on your pronation level, there are a few choices for running beginners:

See our guide to choosing your first running shoes

What is the right shoe for experienced road runners?
Depending on your pronation level, there are a few choices for people who run 2-3 times a week and are looking to move on from their beginner shoes.

What is the right shoe for elite road runners?
Professional athletes rely on ASICS running shoes at some of the biggest races in the world. Here are the top-of-the-range shoes that they go for:

What is pronation?

  • Pronation describes the way your foot rolls inward as your foot lands on the ground.
  • Underpronation: your foot doesn’t roll inward enough and the ground impact is transferred up your lower leg
  • Neutral pronation: your foot rolls inwards the ideal amount for an efficient and safe push off
  • Overpronation: your foot rolls inwards too much and as you move forward all your body weight is on the inside of your foot

Don’t know your pronation level? Find out now

How will my ASICS shoes wear down?
Like any product used regularly, your shoes will wear down. How quickly depends on your body weight, foot type and mileage. They may wear down faster if you:

  • • Run on the road at all times
  • • Overpronate

We recommend changing your running shoes between 450 and 550 miles.

How do I clean running shoes?
Remove the sockliner or insole and wash them separately Get mud and grit off the shoe by hand Let your shoes dry naturally – don’t put them on the radiator Get more shoe cleaning advice.

Why do we use RFID technology in some of our products?
ASICS applies RFID tags to some products for operational efficiency and product management. The RFID tags do not carry or store any personal data which could identify individual customers to us. We only store product specific information such as the product code on the RFID tag. This information is not linked to a customer, or to customer transactions.

PAYMENT

How can I pay?

  • 1) Click on 'Proceed to Checkout' once an item is selected or in your ‘Shopping basket’
  • 2) Sign in to your ASICS Account or ‘Continue as a Guest’ by entering your email address
  • 3) Enter your shipping address (Please note we do not deliver to the Isle of Man, Channel Islands, BFPOs or tax-free areas)
  • 4) Select Shipping method by clicking on the correct option
  • 5) Select Billing address
  • 6) Select Payment method (Credit Card or PayPal, for accepted payment methods please see below) and click ‘Continue’
  • 7) Review order information and click ‘Place Order’

What payment methods do ASICS accept?

At ASICS we accept the following payment methods: Visa, MasterCard, Paypal.

Is my credit card secure?
Card details during checkout are handled securely. In the checkout area, a green padlock is visible address bar, showing this is a secure area.

Our webpage is VeriSign Secured showing we have SSL certification.

RETURNS

If you are a member of OneASICS:

  • • OneASICS members have a 90-day trial on all footwear, apparel and accessory purchases made on asics.com/, asicstiger.com/, or onitsukatiger.com/.

If you are not a member of OneASICS:

  • • All purchases in asics.com, asicstiger.com or onitsukatiger.com have a 30-day trial on all footwear, apparel and accessories.

See our full returns policy.

Products

  • What is the right shoe to start road running?

    Depending on your pronation level, there are a few choices for running beginners:

    • - Neutral runners: GEL-CUMULUS
    • - Overpronators: GT-1000
    • - Severe overpronators: GEL-FOUNDATION
  • What is the right shoe for experienced road runners?

    Depending on your pronation level, there are a few choices for people who run 2-3 times a week and are looking to move on from their beginner shoes:

    • - Neutral runners: GEL-CUMULUS
    • - Overpronators: GT-2000 2
    • - Severe overpronators: GEL-FORTITUDE
  • What is the right shoe for elite road runners?

    Professional athletes rely on ASICS running shoes at some of the biggest races in the world. Here are the top-of-the-range shoes that they go for:

    • - Neutral runners: GEL-KINSEI
    • - Overpronators: GEL-KAYANO
    • - Severe overpronators: GEL-FORTE
  • What is pronation?

    Pronation describes the way your foot rolls inward as your foot lands on the ground.

    • - Underpronation: your foot doesn’t roll inward enough and the ground impact is transferred up your lower leg
    • - Neutral pronation: your foot rolls inwards the ideal amount for an efficient and safe push off
    • - Overpronation: your foot rolls inwards too much and as you move forward all your body weight is on the inside of your foot
  • How will my ASICS shoes wear down?

    Like any product used regularly, your shoes will wear down. How quickly depends on your body weight, foot type and mileage. They may wear down faster if you:

    • - run on the road at all times
    • - overpronate

    We recommend changing your running shoes between 450 and 550 miles.

  • How do I clean running shoes?
    • - Remove the sockliner or insole and wash them separately
    • - Get mud and grit off the shoe by hand
    • - Let your shoes dry naturally – don’t put them on the radiator

Running Advice

  • How do I prepare for a race?

    On the day of your race, there are a few essentials you’ll need at the start line: things like your bib number, timing chip and race entry confirmation.

    And of course there’s the marathon running gear you’ll need:

    • - Shoes
    • - Socks
    • - Shorts
    • - Running top
    • - Jacket
  • What is natural running?

    Natural running means running in specially designed shoes that let you feel more of the ground below your feet.

    The shoes are made up of only the essentials and strip out extra cushioning. It’s a very different style of running that feels less restricted.

  • What is the gait cycle?

    The gait cycle describes how your body moves as you walk or run.

    It starts when one foot makes contact with the ground. And it ends when that same foot makes contact with the ground again.

    It’s made up of 2 phases:

    • - Stance: when your foot is touching the ground
    • - Swing: when that same foot isn’t touching the ground
  • How do I recover from a marathon?

    Rest is a big part of marathon recovery. But it pays to not stop running completely – otherwise your body might lose the physical fitness you worked hard to achieve in the run up to your race.

    Work out your recovery plan.

Payment

  • How can I pay?

    Once you’ve added an item to your basket, you can:

    • - Click on ‘View basket’
    • - Click on ‘Proceed to checkout’
    • - Choose whether you want to log in or pay without logging in
    • - Enter your delivery details
    • - Enter your payment details
    • - Review and pay
    • - Receive a confirmation email
  • What payment methods does ASICS accept?

    We accept:

    • - Visa
    • - MasterCard
    • - Maestro
    • - PayPal
  • Is my credit card secure?

    Yes, your card details are absolutely secure. In the checkout area you’ll see a green padlock on the address bar, showing this is a secure area.

    And our site has the VeriSign Secured logo showing we have SSL certification.

Returns

  • FAQ on returns

    You can return any item bought on asics within 30 days of purchase, as long as it’s in its original condition. You’ll need to make sure:

    • - All tags are still attached to product
    • - The material must be unworn, unwashed, and unaltered
    • - It’s in its original packaging

    See our full returns policy.

Sizes

Delivery